Terms & Conditions

General

This website, found under the www.giftedfidget.co.uk URL and references to ‘you’, and ‘your’ shall be deemed to be references to persons placing an order via the www.giftedfidget.co.uk website, as well as for telephone or postal orders. These terms and conditions also cover our emails, newsletters, twitter, facebook and any other associated promotional activity.

Orders


When you place an order with us it will be deemed that you have read, understood and agreed to these Terms & Conditions. If you are unhappy with any part of these terms and conditions, you should contact one of our Customer Service team before placing an order with us either by phone or by emailing shop@giftedfidget.co.uk or by post at the address given below.

By placing an order through our website you are making an offer to Gifted Fidget. to purchase the goods outlined in your order upon the terms described in your order.

When you place an order, we will require your name, email address, credit/debit card, phone and address details. This information is required in order to process your request or inform you of acceptance of our order. A contact phone number is needed so that we can get in touch if there is a problem with your order. We may, unless you inform us otherwise, provide our couriers with your contact phone number in case they need to reach you to arrange the delivery of your order.

After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our products will only exist once an order has been accepted, processed and despatched to you.

Please note that we will not be able to meet any obligations as a result of the following reasons:

•     If the product you ordered is out of stock
•     We are unable to authorise your payment
•     If it is identified that there is a product description or pricing error
•     If customers do not reach any order criteria outlined in the Terms & Conditions
•

If our delivery companies are temporarily unable to deliver due to exceptional conditions that are beyond our control including hazardous weather and accidents.

Should there be an issue with your order, one of our Customer Services team will contact you either by phone or email. Please ensure that you check all items on receipt, as faulty or damaged items must be reported within eight working days of receiving the parcel. 

Gifted Fidget reserve the right to reject any offer of purchase by you at any point. Please note that whilst we will make every effort and reasonable care to keep your order details and payment secure, we cannot be responsible for any loss you may suffer if a third party procures unauthorised access to any information that you supply when accessing or ordering from Gifted Fidget.

 When placing an order you will be added to our Newsletter mailing and email list. However should you wish to not receive mailings, please inform our Customer Services team and they will remove you from our list. You can remove yourself from the Email list by amending your email preferences via the link at the bottom of each email.

International Delivery is available on certain products. Delivery is charged in accordance with the size and destination address of the order as per the delivery cost at the time of order.



Website Product Pricing & Descriptions


Every product bought is sold subject to its product description which outlines any further specific conditions that relate to that product including, without restriction, terms and conditions that regarding approximate delivery dates/times, warranties, after-sales support and guarantees.

We undertake all reasonable care to ensure that all the details, prices and descriptions of products on our website are accurate at the time when they are either entered onto our system or printed. Whilst we endeavour to keep the website as up-to-date and accurate as is possible, there may be very rare occasions when the information on the website (including product descriptions) at a certain time may not reflect the position exactly at the point an order is placed. We do not give any warranty as to the accuracy or completeness of the information and cannot be responsible for any errors or omissions or for the results arising from the use of such information. Please note that we are unable to confirm the price of a product until your order is accepted in line with our order acceptance conditions. Please also note that as computer monitors/screens vary in nature and resolution, we cannot guarantee that your monitor’s representation of any colour will be completely accurate.

Faulty Goods

Goods are faulty if they are received damaged or where a manufacturing fault occurs within six months of purchase; however this does not include the results of normal wear and tear.

Contract Cancellation

If you are not happy with products you have chosen and received, you are entitled to cancel this contract if you so wish under the Distance Selling Regulations, provided you exercise your right no longer than eight working days after the day on which you receive the products (excluding made to order/personalised items). Please note however that we pride ourselves on our commitment to the highest levels of customer service and will consider every situation on a case by case basis, subject to the situation, after this period.

Returns Policy & Making Returns

In the unlikely event that a parcel arrives damaged or faulty please contact us at orders@giftedfidget.co.uk, t: 01179 618233 (Monday to Friday 9am to 5pm) or by email so we can arrange a replacement, exchange, or refund for you.

If you wish to return an item, with the exception of personalised products, we need to receive it back into our warehouse within twenty eight days of receipt for a refund or exchange. We ask that you please return the items where possible with their original packaging. This does not affect your statutory rights. As the goods are your responsibility until they reach our warehouse please ensure you package your return to prevent any damage to the items or boxes.

With the exception of faulty and damaged goods we are not responsible for the return postage and do advise that you obtain a certificate of postage in case the parcel fails to reach us.

If an item is returned to us outside of the twenty eight day time frame or is in a non re saleable condition a credit note will be issued at the discretion of Gifted Fidget. 

If you wish to cancel your order and return it to us (excluding personalised items), under the Distance Selling Regulations, you must let us know within eight working days of receiving your parcel. This can be done by calling us on 01179 618233 or via email at orders@giftedfidget.co.uk. You will then need to return the whole order to us, at your own expense to us if you have already received it. Once we receive the whole order back we will issue a full refund. Please note this does not apply to the personalised items which cannot be returned unless faulty or damaged.

Returning Items

Please see above for information on our Returns Policy. With the exception of faulty items or goods damaged in transit, please note that we are not responsible for return postage.

 Return using Royal Mail:
 Gifted Fidget, 22 Britton Gardens, Kingswood, Bristol, BS15 1TE.


We recommend that you obtain a Certificate of Posting in case for whatever reason the parcel(s) fails to reach us.

Promotions

Please note that only one promotional offer can be used at any one time and any Promotion Codes are not valid in Sale periods or on Clearance items that have already been discounted.

Disclaimer & Limitations of Liability
 Gifted Fidget does not look to exclude or limit liability for personal injury or death arising from its negligence or that of its employees, agents, members or directors or for any misrepresentation that is fraudulent.

To the utmost extent allowed by law and save as provided above, neither Gifted Fidget nor any linked company shall be liable to you by reason of any representation, or any implied condition, guarantee, or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Gifted Fidget or any of its employees, agents, members or directors or otherwise) for any indirect special or resultant loss or damage (including but not limited to loss of profit or loss of saving), expenses, costs, or other claims for compensation whatsoever which arise out of or in connection with the use of the Gifted Fidget website, the supply of the products or their use of resale by you).

These limitations of liability, as outlined here, shall apply equally for the benefit of Gifted Fidget Ltd and any other linked company as if references to Gifted Fidget included references to each linked company.
 Whilst we try and do everything reasonable to try and keep the information on this website up-to-date and correct, Gifted Fidget do not give any warranty to its completeness or correctness and Gifted Fidget cannot be held responsible for any omissions, errors or for any resulting implications from the use of this information.

 Gifted Fidget make all reasonable effort to ensure a reliable and fast service but we do not guarantee that you that your use of this website will be free from interruption or errors and cannot be held responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto computer systems.

In addition, Gifted Fidget cannot be held responsible or liable for your use of any websites that are accessible from this website as we do not have any control or responsibility for these. Any such links should not be viewed as an endorsement or an affiliation with Gifted Fidget.

Privacy

Our Privacy Policy can be found on our Security & Privacy page. Visitors are required to read this privacy policy. In accessing, browsing or otherwise using this Website, you confirm that you have read, understood and agree to this privacy policy in its entirety. If you do not agree to this privacy policy in its entirety, you should not use this Website.